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Return and Refund Policy

Effective Date: 2026-04-04

About Patio Lifestyle Co

Patio Lifestyle Co is an independent online retailer operated by Blue Towers, LLC — a registered business based in Waukesha, Wisconsin. We curate and source patio and outdoor living products from trusted third-party suppliers and manufacturers. Patio Lifestyle Co is not a manufacturer. We are not affiliated with or endorsed by the brands featured on this site unless explicitly stated.

📦 Direct from Supplier to Consumer Program: Patio Lifestyle Co sources and sells products through our supplier network. We do not stock, handle, or ship products ourselves. Orders are fulfilled and shipped directly by the manufacturer or supplier on our behalf within the contiguous United States (excluding Alaska, Hawaii, and U.S. territories). To complete your order, we share necessary information (such as your name, shipping address, phone number, and order details) with our fulfillment partners. These parties are only authorized to use your information to fulfill your order. Product details, images, and specifications have been supplied by the manufacturer and may be hosted by a third party.

1. Overview

At Patio Lifestyle Co, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through patiolifestyleco.com.

Summary

  • Region: Contiguous United States only (excludes Alaska, Hawaii, and U.S. territories)
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns
  • Original shipping charge: If a $60.00 flat rate shipping fee was charged on your order (orders under $100), this amount is non-refundable and will not be included in your refund total.

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM CST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions. Because orders are fulfilled through our supplier network, approved returns are shipped to the designated supplier or manufacturer return facility — not to our business address. The return address will be provided upon approval.

5. Return Shipping and Fees

For defective or damaged items, a prepaid return shipping label will be provided. For all other returns, the customer is responsible for return shipping costs. Please ship the item within 7 days of return approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

Original Shipping Charges: Original shipping fees are non-refundable. If your order qualified for free shipping (order total of $100 or more), no shipping deduction will apply to your refund. If a $60.00 flat rate shipping fee was charged on your order (orders under $100), this amount will not be included in your refund total.

If you send an item back without using the provided label, we may not reimburse you for return shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • Refund amounts reflect the product price minus the 25% restocking fee and any non-refundable shipping charges where applicable
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

Blue Towers, LLC
Legal Entity: Blue Towers, LLC
Email: support@patiolifestyleco.com
Phone: 1-262-333-5411
Address: S31 W24757 Sunset Drive, Waukesha, Wisconsin 53189, United States
Hours: Monday to Friday, 9 AM – 5 PM CST

Disclaimer: Patio Lifestyle Co is an independent online retailer operated by Blue Towers, LLC. We are not a manufacturer. Products are sourced from and fulfilled directly by third-party suppliers and manufacturers. Product descriptions, images, and specifications are provided by the manufacturer and are subject to change. Patio Lifestyle Co is not affiliated with or endorsed by any featured brand unless explicitly stated.

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