Track Your Order

Have your shipping email handy?
Open it and select the tracking link to follow your package.

STEP 01

Check your order confirmation

Look for your order confirmation at the email address you used at checkout. Keep it handy for your order number and the link to your order status page.

STEP 02

Watch for your shipping email

Standard processing takes 1–2 business days, unless your product page notes otherwise. Our supplier or manufacturer partners prepare and ship your items directly.

When your shipment is on its way, you will receive an email with a tracking link. Check spam, promotions, or junk folders and search for “Patio Lifestyle Co” if you cannot find it.

STEP 03

Follow the tracking link

Select the tracking link in your shipping email or open your order status page from your order confirmation. Tracking updates depend on the carrier.

You can also copy your tracking number into the carrier’s website.

STEP 04

Check each shipment

Items fulfilled separately may arrive in different packages or on different days. Check your order status page and any separate shipping emails for the tracking details associated with each shipment.

STEP 05

Let us help you find it

Cannot locate your tracking details? Send us your order number and the email address used at checkout so we can help look up your shipment.

support@patiolifestyleco.com
1-262-333-5411
Monday–Friday, 9 AM–5 PM CST

Track with USPS Track with UPS Track with FedEx

My tracking number is not showing any updates.

A tracking number can be created before the carrier records its first scan. Check the carrier’s tracking page again for new activity. If you are concerned or cannot open your tracking link, send us your order number so we can help.

My tracking has not moved in several days.

Check the carrier’s tracking page for delay notices and an updated delivery estimate. If your delivery exceeds the usual 3–9 business day window, or the different timing listed on your product page, contact us with your order number and tracking details.

Tracking says delivered, but I do not have my package.

Confirm the shipping address on your order, check around your delivery area, and ask neighbors or building management whether they accepted the package. If you still cannot locate it, contact us so we can assist with a trace.

I only received part of my order.

First, check your order status page and shipping emails for another shipment. If an item is missing from a delivered package, contact us within 7 days of delivery with your order number and the missing item details.

My package arrived damaged.

Photograph the packaging and the item, then email us within 7 days at support@patiolifestyleco.com. Include your order number and photos so we can help with the next steps. See our Return & Refund Policy for full details.

Can I change my shipping address after ordering?

Contact us as soon as possible with your order number and the correct address. Because our partners fulfill orders directly, address changes are not guaranteed once processing or shipping is underway. We will check what is possible for your order.