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Shipping policy

Effective Date: 2026-04-04

About Patio Lifestyle Co

Patio Lifestyle Co is an independent online retailer operated by Blue Towers, LLC — a registered business based in Waukesha, Wisconsin. We curate and source patio and outdoor living products from trusted third-party suppliers and manufacturers. Patio Lifestyle Co is not a manufacturer. We are not affiliated with or endorsed by the brands featured on this site unless explicitly stated.

📦 Direct from Supplier to Consumer Program: Patio Lifestyle Co sources and sells products through our supplier network. We do not stock, handle, or ship products ourselves. Orders are fulfilled and shipped directly by the manufacturer or supplier on our behalf within the contiguous United States (excluding Alaska, Hawaii, and U.S. territories). To complete your order, we share necessary information (such as your name, shipping address, phone number, and order details) with our fulfillment partners. These parties are only authorized to use your information to fulfill your order. Product details, images, and specifications have been supplied by the manufacturer and may be hosted by a third party.

1. Introduction

At Patio Lifestyle Co, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on patiolifestyleco.com.

  • Service name: Standard Shipping
  • Price: Free on orders $100 and over. Orders under $100 ship for a flat rate of $60.00.
  • Processing time: 1 to 2 business days
  • Transit time: 2 to 7 business days
  • Destination: Contiguous United States only (excludes Alaska, Hawaii, and U.S. territories)
  • Coverage: All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the contiguous United States only
  • We do not ship to Alaska, Hawaii, U.S. territories, or P.O. boxes that cannot accept carrier delivery

Future Expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Free Standard Shipping: Available on all eligible orders of $100 or more shipped within the contiguous United States
  • Flat Rate Shipping: Orders under $100 ship for a flat rate of $60.00

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

Because orders are fulfilled directly by our supplier or manufacturer partners, processing and transit times may vary by product. If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders are fulfilled and shipped directly by our manufacturer or supplier partners using trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment Tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the 3 to 9 business day window, email us at support@patiolifestyleco.com or call 1-262-333-5411.

Marked Delivered but Not Received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged Packages

We will arrange a replacement or refund as appropriate. See our Return & Refund Policy for full details.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Because orders ship directly from our supplier or manufacturer partners, approved returns are sent to the designated supplier or manufacturer return facility — not to our business address. Return instructions will be provided upon approval. See our full Return & Refund Policy for details.

  • Return shipping: Customer pays return shipping unless the item is defective or not as described
  • Refund timing: Refunds are processed within 7 days after the return is received and inspected, to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Patio Lifestyle Co.

Blue Towers, LLC
Legal Entity: Blue Towers, LLC
Email: support@patiolifestyleco.com
Phone: 1-262-333-5411
Address: S31 W24757 Sunset Drive, Waukesha, Wisconsin 53189, United States
Hours: Monday to Friday, 9 AM – 5 PM CST

Disclaimer: Patio Lifestyle Co is an independent online retailer operated by Blue Towers, LLC. We are not a manufacturer. Products are sourced from and fulfilled directly by third-party suppliers and manufacturers. Product descriptions, images, and specifications are provided by the manufacturer and are subject to change. Patio Lifestyle Co is not affiliated with or endorsed by any featured brand unless explicitly stated.

Return & Refund Policy | Shipping Policy | Privacy Policy | Terms of Service